Working With A Reliable Local Singapore Courier Firm

One of the biggest mistakes a new company or even a large company can make is to partner with wrong vendors. It can be the single most disastrous thing a person or company can do – and this is especially the case when it comes to courier services in Singapore. This is because sometimes you need a courier to deliver an item such as a tender bid for a project with very tight deadlines. You need the company to respond to your request on time and execute it on time. It’s essential that you work with an actually reliable Singapore local courier company or you would suffer the consequences yourself.

However, how do you identify a good courier company? Here are some tips I have learnt over the months where I made mistakes engaging the wrong courier firms and eventually knowing what makes up a good courier firm and how to find it.

First of all, a good courier company is always responsive. I have approached companies which are basically unresponsive. I have sent them requests only for them to reply me days later. This is ridiculous. Not every delivery is not time sensitive. There are some items which I need to be delivered fast! It’s crucial that I work with a courier firm which is actually responsive to their customers’ feedback as well as requests!! I’m the customer after all, if they couldn’t make it, they should tell me as well so I can find someone else.

Second of all, a courier firm should always accept your job as long as you order within the delivery time frame – e.g. before the cut off times. Most courier companies have a booking cut off time for deliveries to be performed by a certain time or date. A reliable courier company should always accept your offer as long as you book before their delivery cut off times. If they reject your job, make sure they do it early. If they do it last minute once, chances are, they will do it many more times!

Third of all, are they accountable for your delivery or do they simply accept your money and items and never update you? It’s important that they are accountable to you, as most items which are being couriered are of high significance, otherwise you would have simply mailed it out. Keep that in mind – find a courier company which is accountable to you.

Working At A Singapore Courier Company

Are you exploring a career in Singapore’s courier industry? In this service oriented industry, it’s absolutely essential that you’re customer oriented if you want to survive and then thrive in this industry.

Courier companies usually separate themselves by exceptional customer service support as well as prompt deliveries. This means that as a courier, you need to keep up the good behavior and customer service as your office’s backend administrative people have done so. Additionally, you must be a person who feels a sense of urgency when it comes to your work, as there are many time sensitive deliveries you will have to complete every day.

Courier service

Working as a delivery man or rather, having a courier job in Singapore is a great flexible option you can have when it comes to building your career.

Many people love working as a freelancer these days, and being a courier is one of the best ways you can go about doing this. Most couriers, however, work hard and take as many jobs as they possibly can as it’s important for them to at least cover the cost of leasing/purchasing their vehicle (whether or not it is a van or a bike). Most couriers work between the hours of 9am to 6pm Mondays through to Fridays, and some even work on Saturdays and Sundays.

It’s very important to be customer oriented or you would constantly be late and find no motivation to be early, and not serve customers with a smile on your face, which is absolutely crucial – otherwise some customers may simply deliver their items by post.

What Defines A Reliable Courier Company?

With so many metrics and criteria to look at when picking and working with a suitable courier company in Singapore, how do you know what defines a reliable and good courier firm?

Here are some key pointers you should take note when appointing a courier company as your company’s service provider.

1. Accountability.
One big reason why executives want courier service is because they need accountability. The item cannot just be lost and be accounted for. They would also ideally need to know what time and date it was delivered on. For such a company, turn to Network Courier. They have a big team of admin support staff who will be able to assist you in the event of a loss.

2. Network capabilities.
Not every courier company is able to accept jobs till late – except for PCA Masters Pte Ltd. If you need a job to be ordered and done at around 4pm to 5pm daily, when every other courier firm has closed shop, PCA Masters is still around and able to accept jobs for everyone else still!

3. Punctuality.
When you deliver something, it’s probably time sensitive, otherwise you would not have spent the money on courier service. It’s incredibly frustrating when you spend money for a courier to be late. This is usually the case when you work with only 1 contractor as your ‘courier provider’ and end up with sub par performance. There are also a lot of tiny contractor companies which are terrible in performance. Never use these companies you’ve never heard before in real life, cannot find online and don’t even have a website or online presence!!!

4. Item conditions.
I hope you have not met such a case, but I have colleagues who have couriered parcels (gifts actually) only for one side of the box to be boxed in as a result of the courier’s carelessness. Although this is a small thing, do you know how bad that looks to the recipient? Maybe I’m over-reacting, but this is definitely unacceptable. I do not pay people to destroy my things or not treat my things with absolutely no respect!

Maybe the above criteria are stringent to you, or maybe they’re too relaxed. In any situation though, in my opinion, the above are still the main criteria you’ve got to be looking out for when picking a courier firm to work with in the long term and partner with for your deliveries in Singapore. Hope that helps.

Dealing With Last Minute And Urgent Courier Deliveries

There are many times where I have had to deal with urgent courier deliveries in Singapore.

Have you tried dealing with most Singapore courier companies when you need an urgent delivery? My gosh, nearly all of them are great at giving excuses as to why they cannot fulfill it on the same day. Dang it. I can call them at 4pm and they can reject my order even when Im willing to pay more. I mean, why would you do business if you cannot even accept same day courier services at 4pm? Sometimes I order something at 10am and they can deliver it by 1030am, but they can’t pick up my item at 4pm and deliver by 6pm? It’s ridiculous.

There are thankfully some very rare few companies in Singapore which still provide same day courier deliveries till late in the working day, and an example of such a fine company is PCA Masters – contact them here.

In case you don’t already know, most other courier companies in Singapore close their shop around 3pm. Very few courier companies in Singapore will actually take in courier orders after that time as most of them are unable to fulfill it anyway. It takes a company with good operational and logistics planning to actually execute courier orders throughout the same day. Very few companies also have that manpower required to achieve such results for orders all across Singapore. PCA Masters is one of the rare few companies which are capable of achieving this.

Unless you work with a top Singapore courier company like PCA Masters, you’re going to be vastly disappointed if you need urgent deliveries or last minute or even evening orders – because most companies have either closed, stopped accepting new same day job offers or perhaps even give you some lame excuse.

Review Of Courier Companies In Singapore

As my previous posts were talking mostly about the logistics and how I distributed my Sage comic books to my customers in Singapore, here I will share with you my opinions about the various courier companies in Singapore. I approached a number of courier firms to get a quote as well as get a feel of their services. Here’s what I think:

A) PCA Masters
They specialize in ad hoc courier deliveries for individuals and corporations. Although their main stray is not Ecommerce businesses, because my volume is not high, PCA Masters is quite useful for me still. This is because even if I went with a pure ‘Ecommerce logistics company’, I would be paying exorbitant fees because my volume of Sage comics sold in Singapore isn’t that high. As a result, I might as well go with a dedicated courier company which pays attention to every courier delivery. (One thing you may note is that unlike ‘courier’ companies like PCA Masters, if you went with a Ecommerce logistics company, they will process extremely large amounts of boxes, and hence it will be nearly impossible for you to get an idea what happened to your package to be delivered e.g. status of delivery). In addition, most dedicated courier companies place a higher importance on customer service, so they would be focused on delivering to the right recipient with the right service attitude, rather than simply dropping something off and driving away.

B) Regent Courier
I would think that their islandwide non-urgent document deliveries are relatively cheap, but if one or more of the addresses are residential addresses, then it costs a lot more to go with Regent. Their van rates surprisingly aren’t that competitive even though they write their main focus is on vans.

Personally, I had only 2 experiences with Regent courier while trying them out, and they were both ok though one of the deliveries, the deliveryman came slightly later than I specified. Most other online reviews of Regent is pretty decent as well except for one or two which seemed to have had bad run ins with them.

C) Speedpost
If you want cheap, go to Speedpost. The main reason why many companies in Singapore still don’t use Speedpost is simply because, if these employees had the time to walk to Speedpost for the same day courier service, they might as well deliver the items themselves! Seriously, what’s the point of going down to a Singpost branch for them to courier the item then? I might as well simply mail it out or deliver it myself. I guess that’s why their prices are good, but it’s so inconvenient. lol.

My conclusion: Here’s my verdict. Each company has it’s strengths (cliche yes I know), but in my opinion, if you’re looking for reliability and convenience, then I would say that PCA Masters would edge out Regent courier. That’s just my opinion, you need to see which one you need more (e.g. which criteria in deciding for your courier deliveries is most important).

Features I look for in a Singapore courier company

As a business owner of a comic book company, I outsource all the deliveries for my comic books to a Singapore courier company – PCA Masters. In case you want to look for them, you can simply Google them or access the link here –

Some people say that it is too risky to rely on one courier company to fulfill all your deliveries. I beg to differ. That is generally true when your vendor is unreliable. If you vendor is established enough to handle your business’s fluctuating demands, then there should be no problem. I would rather work with a large and reputable company than to thin out my volume across many multiple vendors. Working with just one vendor is much more convenient for me. I get to save a lot of time as compared to working with multiple vendors.

How do I determine that the Singapore courier company is right for my business?

There are a few features I look out for.

Firstly, the Singapore courier company must be incorporated and partnered with multiple reputable customers. There are many courier businesses in Singapore that are unregistered and it is quite dodgy to approach them to do business. Look for the ones which are incorporated legally. A good courier company should have earned itself some recognition by working with some large customers. Take for example PCA Masters. PCA Masters have worked with large companies like Barclays, Singapore Power and Hilton Resorts. These companies should have done its due diligence before approaching vendors for partnerships. This is a way to reaffirm your judgement of the reputation and capability of the courier company. If a courier company is good enough to fulfill deliveries for large and reputable companies, it will probably be good enough to fulfill your deliveries too.

Secondly, the courier company must be able to respond to last minute delivery requests. Many courier companies do not have adequate manpower to meet with a spike in delivery volume. It is not ideal for customers, and would have made a huge impact in the satisfaction level of the end customers. This will not be something that the customers want.

Lastly, the courier company must be able to adopt an active stance and update me of the delivery statuses as and when they change. This is an added value service I want to provide more convenience for myself. Afterall, we are the customers and we expect good service to be offered to us.

Starting a comic book company – logistics and delivery

There are two main aspects to building a comic book company in Singapore. First of all, you would need to create a comic series which will not only entice people to buy it, but to continually buy it as you release new chapters and editions. Second of all, you need to know how to distribute your product (comic book) e.g. through direct courier delivery to your customers’ homes or through book store distribution.

First of all, let us watch the video below which talks about creating a comic book series which customers actually want to read before we move on to talk about the logistics part after.

There are two main ways in which you can build your Sage comic book business now in Singapore. In the not so distant past, the only way you could sell them and get many people to notice your comic book was to strike deals with book stores and get them distributed in the retail stores. It was virtually the only way to build a comic book business in Singapore. However, in recent years, most people buy things online. This means that you would be able to find an increasing volume of customers who purchase items online – which also means that you should be selling online! First of all, it’s very easy to sell online. The costs are negligible compared to the time and costs needed to break into physical book stores. Why bother fighting with other established comic book publishers for limited and tiny shelf spaces when you can have the luxury of the entire Internet as your distribution channels?

This is why and how many companies sell their comic books in Singapore. They publish and sell online, and get their delivery company to courier it to their clients houses. Courier services are very affordable and you should look into them.

Delivering Sage Comics To Customers In Singapore

I’m a big fan of Sage comics. In fact, I love everything to do with the Marvel Universe. But in this case, let us just talk about Sage (also known as Tessa).

I have been a big fan and buying any Marvel comics which have Sage in it. I think her prowess and abilities are simply so powerful. Now, I sell Sage comics also. Because not everyone knows which comic books have Sage in it.

Distributing the comics in Singapore proved to be a challenge in the beginning. This is because the community who loves Sage is not big, the volume that I sell is not high. This means that I’m unable to hire my own driver, not am I able to benefit from the low prices which delivery companies offer typical E-commerce companies.

Therefore, I turned to courier companies in Singapore. What I realized was that they offered a great service for my needs. I need to know that my customers have received their item, with some kind of photo proof so they don’t bite me in the leg by saying I didn’t send it. It would be disastrous if the postal services lost it. They’re never accountable for anything anyway. Why take that risk. I’ll just courier it.

However, I have to say that not all companies in Singapore are the same. There are very well-established and reputable companies in Singapore like PCA Masters, Network Courier, while there are tiny ones as well.

I would usually work with an established one as I would be assured of their quality because many other large companies use them as well.

As I need photo proof for all my courier services, I used PCA Masters. They provided them as a complimentary service, and whenever the delivery is successful, they update me. Life’s is good when you know your item is delivered without needing to consistently check the status with the courier company.