One of the biggest mistakes a new company or even a large company can make is to partner with wrong vendors. It can be the single most disastrous thing a person or company can do – and this is especially the case when it comes to courier services in Singapore. This is because sometimes you need a courier to deliver an item such as a tender bid for a project with very tight deadlines. You need the company to respond to your request on time and execute it on time. It’s essential that you work with an actually reliable Singapore local courier company or you would suffer the consequences yourself.
However, how do you identify a good courier company? Here are some tips I have learnt over the months where I made mistakes engaging the wrong courier firms and eventually knowing what makes up a good courier firm and how to find it.
First of all, a good courier company is always responsive. I have approached companies which are basically unresponsive. I have sent them requests only for them to reply me days later. This is ridiculous. Not every delivery is not time sensitive. There are some items which I need to be delivered fast! It’s crucial that I work with a courier firm which is actually responsive to their customers’ feedback as well as requests!! I’m the customer after all, if they couldn’t make it, they should tell me as well so I can find someone else.
Second of all, a courier firm should always accept your job as long as you order within the delivery time frame – e.g. before the cut off times. Most courier companies have a booking cut off time for deliveries to be performed by a certain time or date. A reliable courier company should always accept your offer as long as you book before their delivery cut off times. If they reject your job, make sure they do it early. If they do it last minute once, chances are, they will do it many more times!
Third of all, are they accountable for your delivery or do they simply accept your money and items and never update you? It’s important that they are accountable to you, as most items which are being couriered are of high significance, otherwise you would have simply mailed it out. Keep that in mind – find a courier company which is accountable to you.