Working With A Reliable Local Singapore Courier Firm

One of the biggest mistakes a new company or even a large company can make is to partner with wrong vendors. It can be the single most disastrous thing a person or company can do – and this is especially the case when it comes to courier services in Singapore. This is because sometimes you need a courier to deliver an item such as a tender bid for a project with very tight deadlines. You need the company to respond to your request on time and execute it on time. It’s essential that you work with an actually reliable Singapore local courier company or you would suffer the consequences yourself.

However, how do you identify a good courier company? Here are some tips I have learnt over the months where I made mistakes engaging the wrong courier firms and eventually knowing what makes up a good courier firm and how to find it.

First of all, a good courier company is always responsive. I have approached companies which are basically unresponsive. I have sent them requests only for them to reply me days later. This is ridiculous. Not every delivery is not time sensitive. There are some items which I need to be delivered fast! It’s crucial that I work with a courier firm which is actually responsive to their customers’ feedback as well as requests!! I’m the customer after all, if they couldn’t make it, they should tell me as well so I can find someone else.

Second of all, a courier firm should always accept your job as long as you order within the delivery time frame – e.g. before the cut off times. Most courier companies have a booking cut off time for deliveries to be performed by a certain time or date. A reliable courier company should always accept your offer as long as you book before their delivery cut off times. If they reject your job, make sure they do it early. If they do it last minute once, chances are, they will do it many more times!

Third of all, are they accountable for your delivery or do they simply accept your money and items and never update you? It’s important that they are accountable to you, as most items which are being couriered are of high significance, otherwise you would have simply mailed it out. Keep that in mind – find a courier company which is accountable to you.

Dealing With Last Minute And Urgent Courier Deliveries

There are many times where I have had to deal with urgent courier deliveries in Singapore.

Have you tried dealing with most Singapore courier companies when you need an urgent delivery? My gosh, nearly all of them are great at giving excuses as to why they cannot fulfill it on the same day. Dang it. I can call them at 4pm and they can reject my order even when Im willing to pay more. I mean, why would you do business if you cannot even accept same day courier services at 4pm? Sometimes I order something at 10am and they can deliver it by 1030am, but they can’t pick up my item at 4pm and deliver by 6pm? It’s ridiculous.

There are thankfully some very rare few companies in Singapore which still provide same day courier deliveries till late in the working day, and an example of such a fine company is PCA Masters – contact them here.

In case you don’t already know, most other courier companies in Singapore close their shop around 3pm. Very few courier companies in Singapore will actually take in courier orders after that time as most of them are unable to fulfill it anyway. It takes a company with good operational and logistics planning to actually execute courier orders throughout the same day. Very few companies also have that manpower required to achieve such results for orders all across Singapore. PCA Masters is one of the rare few companies which are capable of achieving this.

Unless you work with a top Singapore courier company like PCA Masters, you’re going to be vastly disappointed if you need urgent deliveries or last minute or even evening orders – because most companies have either closed, stopped accepting new same day job offers or perhaps even give you some lame excuse.

Review Of Courier Companies In Singapore

As my previous posts were talking mostly about the logistics and how I distributed my Sage comic books to my customers in Singapore, here I will share with you my opinions about the various courier companies in Singapore. I approached a number of courier firms to get a quote as well as get a feel of their services. Here’s what I think:

A) PCA Masters
They specialize in ad hoc courier deliveries for individuals and corporations. Although their main stray is not Ecommerce businesses, because my volume is not high, PCA Masters is quite useful for me still. This is because even if I went with a pure ‘Ecommerce logistics company’, I would be paying exorbitant fees because my volume of Sage comics sold in Singapore isn’t that high. As a result, I might as well go with a dedicated courier company which pays attention to every courier delivery. (One thing you may note is that unlike ‘courier’ companies like PCA Masters, if you went with a Ecommerce logistics company, they will process extremely large amounts of boxes, and hence it will be nearly impossible for you to get an idea what happened to your package to be delivered e.g. status of delivery). In addition, most dedicated courier companies place a higher importance on customer service, so they would be focused on delivering to the right recipient with the right service attitude, rather than simply dropping something off and driving away.

B) Regent Courier
I would think that their islandwide non-urgent document deliveries are relatively cheap, but if one or more of the addresses are residential addresses, then it costs a lot more to go with Regent. Their van rates surprisingly aren’t that competitive even though they write their main focus is on vans.

Personally, I had only 2 experiences with Regent courier while trying them out, and they were both ok though one of the deliveries, the deliveryman came slightly later than I specified. Most other online reviews of Regent is pretty decent as well except for one or two which seemed to have had bad run ins with them.

C) Speedpost
If you want cheap, go to Speedpost. The main reason why many companies in Singapore still don’t use Speedpost is simply because, if these employees had the time to walk to Speedpost for the same day courier service, they might as well deliver the items themselves! Seriously, what’s the point of going down to a Singpost branch for them to courier the item then? I might as well simply mail it out or deliver it myself. I guess that’s why their prices are good, but it’s so inconvenient. lol.

My conclusion: Here’s my verdict. Each company has it’s strengths (cliche yes I know), but in my opinion, if you’re looking for reliability and convenience, then I would say that PCA Masters would edge out Regent courier. That’s just my opinion, you need to see which one you need more (e.g. which criteria in deciding for your courier deliveries is most important).