Features I look for in a Singapore courier company

As a business owner of a comic book company, I outsource all the deliveries for my comic books to a Singapore courier company – PCA Masters. In case you want to look for them, you can simply Google them or access the link here – http://www.pcamasters.com/courier-delivery-singapore/.

Some people say that it is too risky to rely on one courier company to fulfill all your deliveries. I beg to differ. That is generally true when your vendor is unreliable. If you vendor is established enough to handle your business’s fluctuating demands, then there should be no problem. I would rather work with a large and reputable company than to thin out my volume across many multiple vendors. Working with just one vendor is much more convenient for me. I get to save a lot of time as compared to working with multiple vendors.

How do I determine that the Singapore courier company is right for my business?

There are a few features I look out for.

Firstly, the Singapore courier company must be incorporated and partnered with multiple reputable customers. There are many courier businesses in Singapore that are unregistered and it is quite dodgy to approach them to do business. Look for the ones which are incorporated legally. A good courier company should have earned itself some recognition by working with some large customers. Take for example PCA Masters. PCA Masters have worked with large companies like Barclays, Singapore Power and Hilton Resorts. These companies should have done its due diligence before approaching vendors for partnerships. This is a way to reaffirm your judgement of the reputation and capability of the courier company. If a courier company is good enough to fulfill deliveries for large and reputable companies, it will probably be good enough to fulfill your deliveries too.

Secondly, the courier company must be able to respond to last minute delivery requests. Many courier companies do not have adequate manpower to meet with a spike in delivery volume. It is not ideal for customers, and would have made a huge impact in the satisfaction level of the end customers. This will not be something that the customers want.

Lastly, the courier company must be able to adopt an active stance and update me of the delivery statuses as and when they change. This is an added value service I want to provide more convenience for myself. Afterall, we are the customers and we expect good service to be offered to us.