Working At A Singapore Courier Company

Are you exploring a career in Singapore’s courier industry? In this service oriented industry, it’s absolutely essential that you’re customer oriented if you want to survive and then thrive in this industry.

Courier companies usually separate themselves by exceptional customer service support as well as prompt deliveries. This means that as a courier, you need to keep up the good behavior and customer service as your office’s backend administrative people have done so. Additionally, you must be a person who feels a sense of urgency when it comes to your work, as there are many time sensitive deliveries you will have to complete every day.

Courier service

Working as a delivery man or rather, having a courier job in Singapore is a great flexible option you can have when it comes to building your career.

Many people love working as a freelancer these days, and being a courier is one of the best ways you can go about doing this. Most couriers, however, work hard and take as many jobs as they possibly can as it’s important for them to at least cover the cost of leasing/purchasing their vehicle (whether or not it is a van or a bike). Most couriers work between the hours of 9am to 6pm Mondays through to Fridays, and some even work on Saturdays and Sundays.

It’s very important to be customer oriented or you would constantly be late and find no motivation to be early, and not serve customers with a smile on your face, which is absolutely crucial – otherwise some customers may simply deliver their items by post.

Review Of Courier Companies In Singapore

As my previous posts were talking mostly about the logistics and how I distributed my Sage comic books to my customers in Singapore, here I will share with you my opinions about the various courier companies in Singapore. I approached a number of courier firms to get a quote as well as get a feel of their services. Here’s what I think:

A) PCA Masters
They specialize in ad hoc courier deliveries for individuals and corporations. Although their main stray is not Ecommerce businesses, because my volume is not high, PCA Masters is quite useful for me still. This is because even if I went with a pure ‘Ecommerce logistics company’, I would be paying exorbitant fees because my volume of Sage comics sold in Singapore isn’t that high. As a result, I might as well go with a dedicated courier company which pays attention to every courier delivery. (One thing you may note is that unlike ‘courier’ companies like PCA Masters, if you went with a Ecommerce logistics company, they will process extremely large amounts of boxes, and hence it will be nearly impossible for you to get an idea what happened to your package to be delivered e.g. status of delivery). In addition, most dedicated courier companies place a higher importance on customer service, so they would be focused on delivering to the right recipient with the right service attitude, rather than simply dropping something off and driving away.

B) Regent Courier
I would think that their islandwide non-urgent document deliveries are relatively cheap, but if one or more of the addresses are residential addresses, then it costs a lot more to go with Regent. Their van rates surprisingly aren’t that competitive even though they write their main focus is on vans.

Personally, I had only 2 experiences with Regent courier while trying them out, and they were both ok though one of the deliveries, the deliveryman came slightly later than I specified. Most other online reviews of Regent is pretty decent as well except for one or two which seemed to have had bad run ins with them.

C) Speedpost
If you want cheap, go to Speedpost. The main reason why many companies in Singapore still don’t use Speedpost is simply because, if these employees had the time to walk to Speedpost for the same day courier service, they might as well deliver the items themselves! Seriously, what’s the point of going down to a Singpost branch for them to courier the item then? I might as well simply mail it out or deliver it myself. I guess that’s why their prices are good, but it’s so inconvenient. lol.

My conclusion: Here’s my verdict. Each company has it’s strengths (cliche yes I know), but in my opinion, if you’re looking for reliability and convenience, then I would say that PCA Masters would edge out Regent courier. That’s just my opinion, you need to see which one you need more (e.g. which criteria in deciding for your courier deliveries is most important).