One of the biggest mistakes a new company or even a large company can make is to partner with wrong vendors. It can be the single most disastrous thing a person or company can do – and this is especially the case when it comes to courier services in Singapore. This is because sometimes you need a courier to deliver an item such as a tender bid for a project with very tight deadlines. You need the company to respond to your request on time and execute it on time. It’s essential that you work with an actually reliable Singapore local courier company or you would suffer the consequences yourself.
However, how do you identify a good courier company? Here are some tips I have learnt over the months where I made mistakes engaging the wrong courier firms and eventually knowing what makes up a good courier firm and how to find it.
First of all, a good courier company is always responsive. I have approached companies which are basically unresponsive. I have sent them requests only for them to reply me days later. This is ridiculous. Not every delivery is not time sensitive. There are some items which I need to be delivered fast! It’s crucial that I work with a courier firm which is actually responsive to their customers’ feedback as well as requests!! I’m the customer after all, if they couldn’t make it, they should tell me as well so I can find someone else.
Second of all, a courier firm should always accept your job as long as you order within the delivery time frame – e.g. before the cut off times. Most courier companies have a booking cut off time for deliveries to be performed by a certain time or date. A reliable courier company should always accept your offer as long as you book before their delivery cut off times. If they reject your job, make sure they do it early. If they do it last minute once, chances are, they will do it many more times!
Third of all, are they accountable for your delivery or do they simply accept your money and items and never update you? It’s important that they are accountable to you, as most items which are being couriered are of high significance, otherwise you would have simply mailed it out. Keep that in mind – find a courier company which is accountable to you.
With so many metrics and criteria to look at when picking and working with a suitable courier company in Singapore, how do you know what defines a reliable and good courier firm?
Here are some key pointers you should take note when appointing a courier company as your company’s service provider.
One big reason why executives want courier service is because they need accountability. The item cannot just be lost and be accounted for. They would also ideally need to know what time and date it was delivered on. For such a company, turn to Network Courier. They have a big team of admin support staff who will be able to assist you in the event of a loss.
2. Network capabilities.
Not every courier company is able to accept jobs till late – except for PCA Masters Pte Ltd. If you need a job to be ordered and done at around 4pm to 5pm daily, when every other courier firm has closed shop, PCA Masters is still around and able to accept jobs for everyone else still!
When you deliver something, it’s probably time sensitive, otherwise you would not have spent the money on courier service. It’s incredibly frustrating when you spend money for a courier to be late. This is usually the case when you work with only 1 contractor as your ‘courier provider’ and end up with sub par performance. There are also a lot of tiny contractor companies which are terrible in performance. Never use these companies you’ve never heard before in real life, cannot find online and don’t even have a website or online presence!!!
4. Item conditions.
I hope you have not met such a case, but I have colleagues who have couriered parcels (gifts actually) only for one side of the box to be boxed in as a result of the courier’s carelessness. Although this is a small thing, do you know how bad that looks to the recipient? Maybe I’m over-reacting, but this is definitely unacceptable. I do not pay people to destroy my things or not treat my things with absolutely no respect!
Maybe the above criteria are stringent to you, or maybe they’re too relaxed. In any situation though, in my opinion, the above are still the main criteria you’ve got to be looking out for when picking a courier firm to work with in the long term and partner with for your deliveries in Singapore. Hope that helps.